AI Order Assistant API for Shopify, NetSuite & Jira
Get order answers faster with AI-powered support automation.
Give your support and operations teams faster access to order information without switching between applications.
Built on Celigo, this API uses AI agents to understand questions, retrieve Shopify or NetSuite order information, and provide clear answers.
When a problem needs follow-up, the assistant can create a Jira ticket on request.
Connect it to your existing chatbot, support portal, or internal application.
Order lookups by number: payment, fulfilment and tracking.
Sales order lookups through the Teknuro RESTlet.
Tickets on request, with the key and link returned.
What Is Included?
An AI-powered API for order lookups, plain-language answers, and Jira ticket creation. A chat window is not included: connect your own chat interface, or ask Teknuro to build one.
An example conversation
Illustrative example with fictional data. This is not a live chatbot.
You: What’s the status of order #1001?
Assistant: Order #1001 is paid and fulfilled. It shipped on 14 October with tracking number TRK48291573.
You: Please create a Jira ticket for a delivery issue.
Assistant: I’ve created a Jira ticket for the delivery issue: DEMO-42.
How it works
Three steps, from a question in your chat interface to an answer or a ticket.
Step 1
Ask
A user asks an order-related question through your connected chat interface.
Step 2
Retrieve
AI identifies the request and retrieves order information from Shopify or NetSuite.
Step 3
Respond or Escalate
The assistant provides a clear answer or creates a Jira ticket when requested.
Connected systems
Your chat interface AI Order Assistant API on Celigo Shopify and NetSuite for order information, Jira Cloud for tickets.
Your chat interface
Chatbot, support portal or internal application. Provided separately.
AI Order Assistant API
Runs on Celigo: routes each request, looks up the order and writes the answer.
Shopify and NetSuite
Provide order information. Lookups are read-only.
Jira Cloud
Creates a ticket when the user asks for one.
Two AI Agents. One Connected Support Workflow.
One agent decides what to do with each question; the other writes the answer from the data that was looked up.
Agent 1
AI Request Routing
Understands order-related questions and decides whether to look up an order, ask for clarification, answer, or create a ticket.
Agent 2
AI Answer Generation
Turns retrieved order data into clear responses without inventing missing information.
Around both agents
Built-in Guardrails
Applies personal-data masking and content moderation to help protect the workflow.
Guardrails reduce risk; they do not remove the need for your own access controls and data-handling policies.
Connect the Assistant to Your Existing Tools
The application provides the API functionality. You decide how people interact with it.
Connect it to your existing chatbot, customer support portal, or internal application.
Teknuro can help with:
- Chat frontend development: a chat window or portal page that calls the API
- Integration with your existing tools: chatbot, support portal or internal application
- Additional business rules and data sources
- Connections to other systems beyond Shopify, NetSuite and Jira
What You’ll Need
- Celigo integrator.io with API Builder, AI Agents and the required Guardrails capabilities. Each message uses Celigo AI credits.
- Shopify connection with order access.
- NetSuite token-based connection and the required Teknuro RESTlet deployed in your account.
- Jira Cloud project and a connection with permission to create issues.
- A separate chat frontend or application consuming the API.
Authentication stays with your frontend
Your frontend must also enforce the appropriate user authentication and access permissions.
Current limitations
- Looks up one order per question, by order number.
- Supports Shopify orders and NetSuite sales orders.
- Does not edit Shopify or NetSuite orders.
- Does not issue refunds or cancel orders.
- Creates Jira Cloud tickets when requested.
- Does not include a chat interface.
- Requires the Teknuro NetSuite RESTlet.
Technical details
- Endpoints: three API endpoints built with Celigo API Builder: chat, Shopify order lookup and Jira ticket creation. The chat endpoint calls the other two; a front end can also call the Jira endpoint directly.
- Request flow: personal data is masked in the question, content is moderated, the router agent picks the next step, the lookup or ticket runs, the answer agent writes the reply, and personal data is masked in the answer.
- Bare numbers: a number given without a system is looked up in Shopify. Searching by customer, date or amount is not supported.
- Data returned: order number, dates, statuses, tracking and totals. No customer names or addresses.
- Ticket text: must not contain emails, phone numbers, addresses or card details.
- Authentication: the API is called with a Celigo API token that identifies your application, not the person asking. Credentials stay in the Celigo connections.
- AI processing: both agents use the gpt-5-mini model through Celigo AI, under Celigo’s AI data-handling terms.
How to get started
Setup takes four steps once the installation package is released. Until then, start with a demo.
Request a demo
Email info@teknuro.com. We reply within two business days.
Get your license
Teknuro issues your license and tells you when it is ready.
Set it up
Connect Celigo, Shopify and Jira, and deploy the RESTlet in NetSuite.
Test and go live
Fill in the Setup step settings, connect your front end, then test.
Availability, pricing and support
Release readiness
The assistant was built in Teknuro’s Celigo sandbox in October 2026 and has not yet been used in a customer production environment.
Self-service installation is not available yet: the installation package and the setup procedure for the NetSuite RESTlet still have to be released. Demos are available on request.
Pricing and licensing
Pricing on request: info@teknuro.com
- Licensing terms are confirmed when the installation package is released. Teknuro issues each license for your Celigo account.
- Not included: your Celigo integrator.io subscription, Celigo AI credits and Guardrails, and your Shopify, NetSuite and Jira licenses.
Support
- Email: info@teknuro.com
- Monday to Friday, 09:00–17:00 CET/CEST
- We reply within two business days.
- Send the endpoint (chat, Shopify order or Jira ticket), the time and the error message. Do not email customer or personal data.
Documentation
- Setup guide: install, connections, RESTlet, step settings, front end
- API reference for the three endpoints
Both are available on request at info@teknuro.com.
Built by Teknuro on Celigo integrator.io. Shopify is a trademark of Shopify Inc. NetSuite is a trademark of Oracle. Jira is a trademark of Atlassian. Celigo and integrator.io are trademarks of Celigo, Inc.
Order questions every day?
Request a demo and we will show the assistant answering order questions from test data, and what it takes to connect your own front end. We reply within two business days.
